Overnight Delivery within New Zealand - FREE
All deliveries within New Zealand are sent on an overnight, signature required service via New Zealand Couriers. Use your supplied tracking number any time to see your parcel's progress here, New Zealand Courier Track & Trace. Please allow an extra 1-3 days for rural delivery.
Delivery to Australia - STANDARD FEES APPLY
All deliveries to Australia are sent signature required via NZ Post. Use your supplied tracking number any time to see your parcel's progress here, NZ Post Tracking.
PLEASE NOTE: All shipments are sent via a traceable method with a signature required upon delivery. If for any reason you wish to have the signature required removed from your order, please note this in the shipping instructions of your order. By requesting this service be removed, you are acknowledging that Ella Oceania Clothing &CO NZ is not accountable for any lost or stolen orders and that your order will not be covered by insurance.
When receiving a consignment that may be torn open, badly crushed, etc., please be sure to NOTE this when signing for the goods for your own protection and coverage. Signing for a parcel without any notifications effectively confirms it has been received by the consumer in good condition.
Return & Exchange Policy
Please take the time to familiarise yourself with the terms and conditions of our returns before making a purchase online. Happy shopping!
IMPORTANT: Worried that an item won't fit or look right? Don't worry, full-price items can be returned with a voucher of the same value for a new purchase (refunds), as long as the item is returned within:
New Zealand – 7 days of receipt
Australia – 10 days of receipt
If you intend to return an item, please complete the return form provided with your order.
Items must not be worn, altered, or washed.
Items must have all tags and packaging attached.
Shipping and handling charges are not refundable. The return of the item is at your cost and responsibility until it reaches Ella Oceania Clothing & Co. We recommend that you take out postal insurance.
*Other than circumstances covered by NZ Statute SALE OR DISCOUNTED ITEMS must not be returned, refunded, or exchanged, these are for FINAL sale.
Refunds & Processing Time.
If your package arrives at Ella Oceania Clothing & Co within the day timeline specified above, your refund, the exchange will be processed within 1-2 business days. Please allow up to 2 – 3 working days before contacting Ella Oceania Clothing & Co.
Ella Oceania Clothing & Co offers free shipping (on applicable orders) with the tacit understanding that the customer will keep the goods purchased. Should you choose to return your full-priced order for a refund, Ella Oceania Clothing & Co will retain any original shipping costs incurred ($5.00 NZD).
The Returns Process
Email firstname.lastname@example.org with your intent to return, using your order number as your reference.
Securely repackage your items.
Send your return goods to Ella Oceania, 262B Oceanbeach Rd, Mount Maunganui 3116, Bay of Plenty, New Zealand.
Ship your package using a traceable, insured shipping method.
Ella Oceania Clothing & CO cannot accept responsibility for packages that we do not ship.
Please allow 1-2 business days from the time we receive your return for it to be processed.
Packages received at Ella Oceania Clothing &CO after the return timeframe window specified above will not be accepted and will be sent back to you.